April 2024
Intermediate to advanced
300 pages
8h 44m
German
Atlassian, »Customer Journey Mapping«, Atlassian Team Playbook, https://www.atlassian.com/team-playbook/plays/customer-journey-mapping
Basalmiq-Ressourcen für Wireframing, https://balsamiq.com/learn
Dickson Fong, »The S.M.A.R.T. user experience strategy«, Smashing Magazine, 13. September 2011, https://www.smashingmagazine.com/2011/09/the-s-m-a-r-t-user-experience-strategy
Sarah Gibbons, »Journey mapping 101«, Nielson Norman Group, 9. Dezember 2018, https://www.nngroup.com/articles/journey-mapping-101
Chris Gray, »Better user research through surveys«, UX Mastery, 20. November 2014, https://uxmastery.com/better-user-research-through-surveys
Kara Pernice, »User interviews: How, when, and why to conduct them«, ...
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