CHAPTER 8

FIND ONE THING YOU LOVE ABOUT YOUR JOB

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WHAT ONE EXECUTIVE LEARNED FROM THE BAND ON THE TITANIC

Eddie Lampert managed Sears by videoconference.

Though the company was headquartered in Chicago, Lampert lived in and worked from Florida and would appear on a video screen before a group of executives clustered in a conference room. With his background dark and his face glowing blue, he seemed a little like the Wizard of Oz.

Most of Sears’s leadership team was cowed by Lampert’s telepresence. The CEO had no compunctions about publicly chastising people—asking them smart but tough questions and then telling them how stupid they were if they ...

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