November 2014
Beginner
456 pages
14h 4m
English
Content preview from Effective Help Desk Specialist SkillsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 9. Business Skills
Business skills are useful in organizations of any size and are increasingly important in larger organizations. Hiring managers expect prospective employees to have basic business skills, and managers require employees to have these skills before promoting them to managerial positions. While the help desk is a great place to start and build experience, many people want to build a career beyond the help desk. Understanding the value of these business skills will help them advance in their careers.
This chapter covers business skills in four major sections:
The first section, “Reviewing Core Business Skills,” reviews many ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.