Understanding UXWhat Good UX AccomplishesEngagement as immersionEngagement as the fourth wallEngagement as frictionless accomplishment of goalsEngagement in softwareWhy Engagement and Good UX MatterThe Elements of Engaging UXFamiliarityResponsiveness and feedbackPerformanceIntuitiveness and efficiencyHerff Jones eDesign: Intuitiveness Versus EfficiencyHelpfulness in accomplishing real goalsHelpfulness in accomplishing real goalsDelivery of relevant, valuable contentInternal consistencyExternal consistencyHerff Jones eDesign: Integrated ExperienceAppropriateness to contextAppropriateness to contextTrustworthinessSumming upStakeholders and product managersUX architects and designersTechnical architectsSoftware engineersQuality assurance (QA) and user acceptance testing (UAT)Redefining Two Fundamental TermsDesignDevelopment