Chapter 12
Network Troubleshooting
Objectives
Upon completion of this chapter, you will be able to answer the following questions:
How is network documentation developed and used to troubleshoot network issues?
What troubleshooting methods use a systematic, layered approach?
What are the different networking troubleshooting tools?
How do you determine the symptoms and causes of network problems by using a layered model?
How do you troubleshoot a network by using the layered model?
Key Terms
This chapter uses the following key terms. You can find the definitions in the Glossary.
network topology diagram page 503
physical topology diagram page 503
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