OBJECTIVES
249
CHAPTER
12
Software Support
and Maintenance
n
Describe postrelease product support and customer service activities.
n
Discuss product defect and nondefect support tasks.
n
Analyze a sample customer support and service organization.
n
Describe product-fix releases, which contain only product defect fixes, and
maintenance releases, which contain small product enhancements and defect
fixes.
91998_CH12_Tsui.indd 249 1/10/13 11:06:32 AM
12.1 Customer Support
Large software products go through a very lengthy and expensive development ...

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