OBJECTIVES
249
CHAPTER
12
Software Support
and Maintenance
nî
Describe postrelease product support and customer service activities.
nî
Discuss product defect and nondefect support tasks.
nî
Analyze a sample customer support and service organization.
nî
Describe product-fix releases, which contain only product defect fixes, and
maintenance releases, which contain small product enhancements and defect
fixes.
91998_CH12_Tsui.indd 249 1/10/13 11:06:32 AM
12.1 Customer Support
Large software products go through a very lengthy and expensive development ...
Get Essentials of Software Engineering, 3rd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
