Useful Model of Markets and Their Supply ChainsMarket Performance CategoriesA Framework for Performance MeasurementCustomer Service MetricsInternal Efficiency MetricsDemand Flexibility MetricsProduct Development MetricsOperations that Enable Supply Chain PerformanceCollecting and Displaying Performance DataThree Levels of DetailSpotlighting Problems and Finding OpportunitiesMarkets Migrate from One Quadrant to AnotherSharing Data across the Supply ChainChapter Summary