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Chapter 9
Trust in Future IT Environments
“Whatever matters to human beings, trust is the
atmosphere in which it thrives.”
Sissela Bok (1978)
In her book Moral Repair: Reconstructing Moral Relations after
Wrongdoing, Margaret Urban Walker (2006) observes that
humans interact with the help of “default trust.” We perceive
“zones of default trust,” spaces and circumstances in which
we can use trust as a shortcut when we decide to cooperate
with others: “Sometimes when people refer to their ‘commu-
nities,’ either as networks of people or as geographical loca-
tions or both, they capture this sense of the place where one
feels relatively safe. is ...