Evaluation structures and processes
A number of well-proven evaluation structures and models have been available to practitioners for many years in order to help them define and implement evaluation strategies. They have not been universally adopted; the reasons for this are discussed and, together with practitioner research, this discussion is used as the basis of developing more accessible alternatives.
When practitioners undertake evaluation, they tend to take a narrow view of the methods used and concentrate on simplistic methodologies. However, there are structures and models which outline processes for public relations evaluation. This chapter considers those structures and proposes two more based on research among (and feedback from) ...
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