Fail Better: Design Smart Mistakes and Succeed Sooner

Acknowledgments

Countless leaders, managers, frontline workers, students, academics, and experts of all sorts—including many whose learning came from the school of hard knocks—shared their insights with us over the years. Thank you for every phone call, site visit, meeting, email exchange, conversation, and working session. You helped us to better understand your experiences, test our ideas against your wisdom, and refine our approach in response to your thoughtful critiques.

Our book would work only if it were tied directly to practice. Thank you to everyone who shared a personal habit, told a story, sent along an article or blog post, or pointed us to a new example. We are deeply grateful to Kaosar Afsana, Eric Hjerpe, Ryan Tseng, and Elizabeth ...