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Financial AI in Practice
book

Financial AI in Practice

by Taehun Kim
October 2026
464 pages
13h 48m
English
Manning Publications
Content preview from Financial AI in Practice

14 Driving operational efficiency: Building autonomous retention agents

This chapter covers

  • Navigating the shift to autonomous AI agents
  • Extending the four-layer framework for agents
  • Designing a cost-aware ML-LLM pipeline
  • Building a tool-enabled retention copilot
  • Implementing human-in-the-loop governance
  • Measuring the impact of agent interventions

In chapter 13, we built a sophisticated personalization engine that answers this question: “When a user opens our app, what should we show them?” We constructed Financial DNA vectors, discovered hidden user tribes through clustering, and matched users with relevant content in real time. That system is fundamentally reactive; that is, it waits for the user to arrive.

But what about the users ...

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