August 2014
Intermediate to advanced
56 pages
59m
English
Content preview from Fire Phone: Out of the Box
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 4. Mayday
Amazon prides itself on its customer service, and its mission to put the customer’s needs first is at the heart of everything it does, so it’s not surprising that they’re innovating in this department as well. Much more than just a gimmick, their new Mayday feature is one of the most effective and useful forms of tech support available anywhere today.
Note
Though innovative and popular, the Mayday feature is not unique to the Fire phone. It was introduced in the most recent versions of the Kindle Fire HD and Kindle Fire HDX (all sizes), which are the only other devices that offer it.
Mayday promises one-on-one guidance from a knowledgeable expert (Amazon calls them Tech Advisors) about whatever trouble you might be having with your device—from setup questions to troubleshooting to assistance with features—within about 15 seconds of placing your call.
To get started, just bring up the Quick Actions bar (see One-Handed Gestures) and tap the Mayday icon, highlighted in Figure 4-1.
Figure 4-1. The Mayday icon in the Quick Actions bar
Before long (Amazon says the wait is usually less than 15 seconds, which has been the case every time I’ve used it), an Amazon Tech Advisor will appear on your screen, as shown in Figure 4-2.
Figure 4-2. Starting a Mayday call with an Amazon Tech ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.