Introduction

Contained in this book are, dare I say, secrets—really. There is a mystery surrounding topics like forecasting, performance management, capacity planning, performance modeling, performance prediction, and managing service levels. Add into the mix a dynamic Oracle system, and you have realities that bring professional capacity planners to their knees. In the pages of this book are the secrets I've uncovered and discovered through more than 20 years of working with literally thousands of IT professionals around the world. My goal is to expose these secrets as plainly and completely as I possibly can.

One of these secrets is unraveling the relationship between service-level management and forecasting Oracle performance. The difficulty ...

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