14 Managing Organizational and Interpersonal Communication

A photo shows a person holding up a board with the words, Managers should try to stifle the grapevine.

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Learning Outcomes

  1. 14-1 Describe what managers need to know about communicating effectively.

  2. 14-2 Explain how technology affects managerial communication.

  3. 14-3 Discuss contemporary issues in communication.

Management Myth

The grapevine is a well-known source for organizational gossip and news. For the inexperienced manager, it’s seen as a destructive element in an organization’s communication network. But the grapevine isn’t going away. It’s as natural to an organization as water is to an ocean. Astute managers acknowledge the existence of the grapevine and learn ...

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