May 2025
Intermediate to advanced
35 pages
57m
English
Content preview from Generative AI for 80% Customer Support Automation
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About the Contributor
Kirill Markin
Former Head of R&D, SOAX
Current Director of R&D, Improvado
Kirill Markin brings over 12 years of experience in AI, data science, and business automation, with a proven ability to transform technical innovation into practical, impactful solutions. As a driving force behind SOAX’s AI-powered customer support system, Kirill played a pivotal role in designing and implementing scalable architectures that balance efficiency, adaptability, and cost-effectiveness.
Kirill’s technical expertise includes prompt optimization, pipeline automation, and developing modular AI workflows to streamline operations. His innovative ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.