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Glitch: The Hidden Impact of Faulty Software by Jeff Papows, - Ph.D.

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Index

A

ACCC (Australian Competition & Consumer Commision), 145

access to enterprise software, 66

accountability for changes in legislation

IT vendors, 143-144

acquisitions, impact of recessions, 90-93

Adair, Johnny “Mad Dog”, 48

adding network capacity, 112-113

aging IT infrastructures, 49, 50

agriculture, 135

Amazon, 85

Aptium Oncoloty, 169

AT&T, frustrations, 102

audiences, IT governance, 153

auditing, third-party auditing, 73

Australian Competition & Consumer Commission (ACCC), 145

automation, skills drought, 9

automobiles

technology and, 21-23

Toyota. See Toyota

availability of processors, 61-62

B

back office, 81-83

Barnes & Noble, 85

Beijing, BlackBerrys, 53

Bell, Alexander Graham, 99

Bellaria, Phil, 101

Berson, Dr., 171, 183-185

Bibbo, ...

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