CHAPTER 6IMPROVE THE MIX

WE FIND IMPROVEMENTS WORTH MAKING BY ADDING AND REMOVING IDEAS UNTIL EVERYTHING FITS.

The first three difference-making skills will give us a lot of innovative new ideas to work with. Now what?

People who deliver unexpected value don’t just go around improving things willy-nilly every time an idea pops into their heads. They look before they leap. They think before they do. They work in broad strokes before they add the finishing touches. In short, they create changes mentally before they create them for real.

Our look at great work moments revealed that difference makers are good at thinking over, sketching, planning, shaping, and fine-tuning the changes they have in mind. The skill that we call Improve the Mix allows ...

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