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Handbook of Corporate Performance Management by Mike Bourne, Pippa Bourne

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Contents

Preface

Acknowledgements

Introduction

Chapter 1: Performance and the Role of Measurement

1.1 Introduction

1.2 What is good performance?

1.3 Whose perspective?

1.4 Making comparisons

1.5 Present success and future sustainability

1.6 How is performance delivered?

1.7 The roles of a performance measurement system

1.8 The focus of measurement

1.9 The role of management and leadership

1.10 In summary

Further reading

Chapter 2: Practical Tools for Measuring Performance

2.1 Introduction

2.2 Elements of a performance measurement system

2.3 The Balanced Scorecard

2.4 The Performance Prism

2.5 Objectives and success maps

2.6 Designing measures

2.7 Summary

Further reading

Chapter 3: Designing the System

3.1 Introduction

3.2 A four phase life cycle

3.3 Design

3.4 How is this done in practice?

3.5 The debate

3.6 Developing the success map

3.7 Developing the measures

3.8 The next stage

Further reading

Chapter 4: Managing Implementation

4.1 Introduction

4.2 Phases of implementation

4.3 Why does implementation succeed or fail?

4.4 Hurdles and blockers

4.5 Steps to successful implementation

4.6 Conclusion

Further reading

Chapter 5: Assessing and Managing Change

5.1 Introduction

5.2 Change in context

5.3 Assessing resistance to change

5.4 Return on management

5.5 Assessing likelihood of implementation

5.6 Conclusion

Further reading

Chapter 6: Target Setting

6.1 Introduction

6.2 Why do you set targets?

6.3 Ten common problems

6.4 The target setting wheel

6.5 Closing remark

Further reading ...

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