Chapter 20Realizing the Promise of Diversity

David W. Pitts and Sarah E. Towne

Public organizations around the world are becoming more diverse in a variety of dimensions. Globalization, technology, and increasing mobility have created labor markets that include more women, people of color, and immigrants than ever before. For government and nonprofit organizations tasked with serving the public good, this brings both opportunities and challenges. The opportunities stem from the innovative ideas and approaches to public service that are generated by work groups that include employees from different backgrounds. However, these opportunities come with a set of challenges that tend to be more prevalent in diverse teams and organizations, such ...

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