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HBR's 10 Must Reads 2018
book

HBR's 10 Must Reads 2018

by Harvard Business Review, Michael E. Porter, Robert S. Kaplan, Daniel Kahneman, Roger L. Martin
October 2017
Intermediate to advanced content levelIntermediate to advanced
288 pages
5h 10m
English
Harvard Business Review Press
Content preview from HBR's 10 Must Reads 2018

Noise

How to Overcome the High, Hidden Cost of Inconsistent Decision Making. by Daniel Kahneman, Andrew M. Rosenfield, Linnea Gandhi, and Tom Blaser

AT A GLOBAL FINANCIAL SERVICES FIRM we worked with, a longtime customer accidentally submitted the same application file to two offices. Though the employees who reviewed the file were supposed to follow the same guidelines—and thus arrive at similar outcomes—the separate offices returned very different quotes. Taken aback, the customer gave the business to a competitor. From the point of view of the firm, employees in the same role should have been interchangeable, but in this case they were not. Unfortunately, this is a common problem.

Professionals in many organizations are assigned arbitrarily ...

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Publisher Resources

ISBN: 9781633693074