Hone

Table of Contents

1. COVER
2. TABLE OF CONTENTS
3. TITLE PAGE
4. COPYRIGHT
5. DEDICATION
6. PART I: WHAT IT MEANS TO HONE
   1. Chapter 1: The Chef
      1. A CHEF'S DEVOTION
      2. HONING, NOT SHARPENING
      3. THE SIREN SONG OF TRANSFORMATION
      4. THE MEAL AHEAD
      5. BACK TO THE KITCHEN
      6. Notes
   2. Chapter 2: The Problem with Drift
      1. THE CAUSES OF ORGANIZATIONAL DRIFT
      2. THE POWER OF MANAGEMENT SYSTEMS TO ADDRESS DRIFT
      3. “ELEMENTAL PURPOSE”: ANOTHER TOOL TO ADDRESS DRIFT
   3. Chapter 3: The Nervous System of Strategy
      1. THE IMPORTANCE OF THE BOTTOM OF THE CASCADE
      2. A POWERFUL, POTENTIALLY VIRTUOUS CYCLE OF REWARD
      3. THE DANGER ZONE: SETTING AND FORGETTING MANAGEMENT SYSTEMS
      4. A TAXONOMY FOR MANAGEMENT SYSTEMS
      5. FORMAL MANAGEMENT SYSTEMS
      6. INFORMAL MANAGEMENT SYSTEMS
      7. WHY MANAGEMENT SYSTEMS MATTER
      8. HOW LEADERS SHOULD HONE MANAGEMENT SYSTEMS
      9. A NEW UNDERSTANDING OF CULTURE
      10. Note
   4. Chapter 4: The Craftsman
      1. A MACHINIST'S PRECISION
      2. AN UNCHARTED JOURNEY
      3. SAILING ON
   5. Chapter 5: Wiring the Nervous System
      1. MANAGEMENT SYSTEM DESIGN
      2. CONSISTENCY AND CONGRUENCE
      3. BINARY VERSUS CONTINUOUS METRICS
      4. QUALITATIVE VERSUS QUANTITATIVE METRICS
      5. CARROTS VERSUS STICKS
      6. RELIABLE AND ACCURATE FEEDBACK LOOPS
      7. UNINSTALLING MANAGEMENT SYSTEMS
      8. WHO DESIGNS THE MANAGEMENT SYSTEMS?
      9. Notes
7. PART II: HONE YOUR ORGANIZATION
   1. Chapter 6: Chief System Designer
      1. THE CEO AS CHIEF SYSTEMS DESIGNER
      2. GUARDRAILS FOR DELEGATION
      3. SYSTEMS DESIGN FOR THE REST OF US
      4. Notes
   2. Chapter 7: The Director
      1. STARTING THE JOURNEY
      2. LISTENING TO YOUR SUBJECT
      3. Note
   3. Chapter 8: Principles of System Design
      1. SYSTEMS THINKING
      2. ANTICIPATE REVERBERATIONS ...