Chapter 6

Hospital Operations Management

CHAPTER OUTLINE
CHAPTER OBJECTIVE

The main objective of this chapter is to apply the concepts (discussed in Chapter 4) to address operations management issues in three large hospitals through real-life case studies.

CASE 6.1   CMC HOSPITAL, VELLORE (A)*

Dr Suranjan Bhattacharji, Director, CMC Hospital, Vellore was getting very concerned about the increasing load for OPD services over the years. While CMCH handled about 2,500 outpatients per day in 1998–99, the OPD load had increased to 5,000 outpatients per day by 2010. This trend was likely to continue in future also. The increased load on its ...

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