Acknowledgements
We recognise that directly or indirectly those with whom we work, and have worked, help create such practical knowledge and skill as we have. Preparation of the revised material in this 8th edition has been greatly helped by comments, informed suggestions and contributions from students, delegates, colleagues, business clients, tutors, associates and publisher. These have been invaluable in providing insights into current trends and organisational procedures and practices. We would like to thank them all for their assistance.
Finally, Malcolm and Fiona would like to thank their respective partners, Christina and Derek, for their continuing understanding and support during the preparation of this 8th edition of the book.
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