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Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS)

Book Description

Now fully updated for the new Cisco CAPPS 300-085 exam, Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches advanced skills for designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified Communications applications, devices, and networks.

Author Chris Olsen shows how to effectively use Cisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence, Cisco TelePresence Video Communication Server, and Cisco TelePresence Management Suite in production environments.

He begins by introducing the server platforms and overlays that are the basis for all Cisco Unity Connection design and integration. Next, he presents in-depth coverage of a wide range of essential tasks–from user configuration to voicemail redundancy, configuring Cisco Jabber Mobile, to provisioning Cisco Prime Collaboration.

Each chapter opens with a list of topics that clearly identifies its focus. Each chapter ends with a summary of key concepts for quick study, as well as review questions to assess and reinforce your understanding. Throughout, configuration examples and sample verification outputs illustrate critical issues in network operation and troubleshooting.

Whether you are preparing for the CCNP Collaboration certification exams or you are just interested in learning about how to deploy and operate Cisco collaboration applications, you will find this book to be an invaluable resource.

  • Shows how to integrate Cisco Unity Connection with Cisco Unified Communications Manager or other PBXs

  • Covers configuring Cisco Unity Connection users, templates, service classes, distribution lists, security, LDAP, dial plans, and call management

  • Walks through Unified Messaging single Inbox configuration

  • Shows how to design, integrate, and configure feature-rich branch office messaging solutions with Cisco Unity Express

  • Explains Cisco Unified IM and Presence components, design, integration, deployment, and feature configuration

  • Covers Cisco Jabber and Cisco Jabber Mobile configuration

  • Guides you through deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration

  • Introduces Cisco TelePresence Management Suite (Cisco TMS) capabilities and scheduling options

  • This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco® as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.

    Table of Contents

    1. About This E-Book
    2. Title Page
    3. Copyright Page
    4. About the Author
    5. About the Technical Reviewers
    6. Dedications
    7. Acknowledgments
    8. Contents at a Glance
    9. Contents
    10. Introduction
      1. Who Should Read This Book?
      2. How This Book Is Organized
    11. Chapter 1. Designing and Deploying Cisco Unity Connection
      1. Physical Server Choices for Cisco Collaboration System Applications
      2. VMware vSphere ESXi Virtualization
        1. Physical and Virtual Architecture Comparison
        2. Virtual Machine Encapsulation and Files
        3. Typical Versus Custom Virtual Machine Creation
        4. OVA Template for Cisco Unity Connection
        5. Resizing Virtual Machine Resources
        6. Shares and Reservations
        7. Virtual Switch and NIC Teaming
        8. NIC Teaming
        9. Storage Overview
      3. Sizing and Scaling Cisco Unity Connection Servers
        1. Active-Active, High-Availability Deployment
        2. Cisco Unity Connection Deployment Options
        3. Traffic-Pattern Evaluation Example
        4. Centralized Cisco Unity Connection System Example
        5. Cisco Unity Connection Networking
        6. Voice Profile for Internet Mail
        7. HTTPS Networking
      4. Cisco MediaSense Overview
        1. Cisco MediaSense Five-Server Deployment
        2. Cisco MediaSense Virtualization and Platform Overlays
      5. Video Compatibility Matrix and Network Topology
        1. Video Network Topology
        2. Design Guidelines for Video Greetings
        3. Video Greetings Operation
      6. Call Flows
        1. Leaving or Retrieving a Message
        2. Additional Call-Flow Options
      7. Voice-Messaging Call Flows in SRST and AAR Mode
        1. SRST and Cisco Unity Connection
        2. AAR and Cisco Unity Connection
      8. Summary
      9. Review Questions
    12. Chapter 2. Integrating Cisco Unity Connection with Cisco Unified Communications Manager
      1. Cisco Unity Connection Administration
      2. Cisco Unified RTMT
      3. Cisco Prime Licensing for Voice Messaging
      4. Add Cisco Unity Connection in Cisco PLM
      5. Cisco Unity Connection Integration Options
      6. Cisco Unity Connection SCCP Integration
      7. Cisco Unity Connection SIP Integration
      8. Cisco Unity Connection Integration Troubleshooting Tools
      9. On-Net and Off-Net Calls
      10. Call Forward Options
      11. Cisco Unity Connection Call Routing
      12. Port Monitor
      13. Default Call-Routing Behavior
        1. Direct Call Routing
        2. Forwarded Call Routing
      14. Integration Considerations
      15. Summary
      16. Review Questions
    13. Chapter 3. Configuring Cisco Unity Connection Users, Templates, and Class of Service
      1. Cisco Unity Connection Class of Service
        1. User Access to Features
      2. Cisco Unity Connection User Templates
        1. User Template Example
      3. User-Creation Options
      4. Cisco Unity Connection User
      5. Password Settings and Roles
      6. User Transfer Rules
      7. Greetings
      8. TUI Experience
      9. Alternate Extensions
      10. Voice Mailbox
      11. Mailbox Stores and Membership
      12. Message Aging Policy and Mailbox Quotas
      13. Private Distribution Lists
      14. Notification Devices
      15. Summary
      16. Review Questions
    14. Chapter 4. Configuring the Cisco Unity Connection System
      1. Cisco Unity Connection System Settings Overview
      2. General Settings Versus User Settings
      3. General Configuration
      4. Time Zone Usage
      5. Cisco Unity Connection Distribution Lists
      6. Cisco Unity Connection Authentication
        1. Check for Trivial Passwords
      7. Roles
      8. Cisco Unity Connection Restriction Tables
      9. Cisco Unity Connection LDAP Integration
      10. Import of Users from LDAP Server
        1. Imported User
      11. Phone Number Conversion
      12. Search Base
      13. LDAP Filter
      14. Import of Users from CUCM
        1. Imported CUCM User
      15. Summary
      16. Review Questions
    15. Chapter 5. Implementing Cisco Unity Connection Dial Plan and Call Management
      1. Cisco Unity Connection Dial Plan Components
        1. Comparing Dial Plans
      2. Dial Plan Example
      3. Cisco Unity Connection Call Handler Types
        1. Cisco Unity Connection Call Handler Comparison
      4. Call Handler Reachability
      5. Auto-Attendant Example
      6. Call Handler Templates
      7. Call Handler Template Options
      8. Caller Input
      9. Default Call Handler Flow
      10. Greeting Analysis
      11. Caller Input Analysis
      12. Operator Call Handler
        1. Operator Not Available
      13. Goodbye Call Handler
      14. Directory Handler
      15. Interview Handler
      16. Summary
      17. Review Questions
    16. Chapter 6. Configuring Unified Messaging
      1. Unified Messaging Terminology
      2. Single Inbox High-Level Architecture
      3. Single Inbox Functionality
      4. Unified Messaging Benefits
      5. Exchange E-mail Integration Options
      6. Cisco Unity Connection Deployment Options
      7. Security, Compliance, and Discoverability
      8. Message Synchronization Architecture
        1. Synchronization Behavior
      9. Configure Integrated Messaging
        1. Account Verification
      10. Task List to Set Up Unified Messaging Single Inbox
      11. Exchange Mailbox Moves
      12. Back Up and Restore of Mailboxes
      13. Summary
      14. Review Questions
    17. Chapter 7. Troubleshooting Cisco Unity Connection
      1. Troubleshooting Cisco Unity Connection
      2. Reorder Tone
      3. Call Forward to Cisco Unity Connection
      4. Route Pattern Affecting Call Forward
      5. Login Not Working
      6. PIN Not Accepted
      7. MWI Issues
      8. MWI Status
      9. Wrong Greeting
        1. Rules and Conditions
      10. Time Schedule
      11. Voice Messages
      12. Call Handler Transfer Issues
      13. Call Handler Issues
      14. AAR and Cisco Unified SRST Issues
      15. Cisco Unified RTMT
      16. Cisco Unity Connection Performance Counters
        1. Cisco Unity Connection Session Performance Counters
      17. Alert Properties
      18. Reporting in Cisco Unity Connection
      19. MWI Troubleshooting
      20. Macro Traces
      21. Summary
      22. Review Questions
    18. Chapter 8. Deploying Voice-Mail Redundancy in Branch Offices
      1. Introduction to Cisco Unity Connection SRSV
      2. Specifications for Virtual Platform Overlay
      3. Cisco Unity Connection SRSV Solution
      4. Cisco Unity Connection SRSV Licensing
      5. Limitations in Cisco Unity Connection SRSV Mode
      6. SRSV Configuration Checklist for Branch Sites
      7. Activate Cisco Unity Connection SRSV
      8. DNS, Domains, and Self-Signed Certificates
      9. Cisco Unity Connection SRSV Menu Overview
      10. SRSV Configuration Checklist for Headquarters Site
      11. Set Up Headquarters Cisco Unity Connection
      12. Automatic Provisioning and Polling
      13. Monitor the Provisioning and Polling Status
      14. Replicate System Distribution List
      15. Troubleshooting Issues in Provisioning
      16. Summary
      17. Review Questions
    19. Chapter 9. Designing and Deploying Cisco Unity Express
      1. Cisco Unity Express
      2. Cisco Services-Ready Engine
      3. User Access
      4. CUE Auto-Attendant
      5. Schedules
      6. Integrated Messaging
      7. Distribution Lists
      8. Notifications
      9. Notification for Scheduled Backup
      10. CUE Integration
      11. Deployment Models
      12. Voice Messaging System Comparison
      13. Summary
      14. Review Questions
    20. Chapter 10. Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
      1. Voice Mail Integration on CUCM Manager Express
      2. Service Module
      3. Dial Peer Configuration
      4. Voice Mail Access for SCCP Phones
      5. MWI for SIP-Controlled IP Phones
      6. MWI Options
      7. MWI Outcall
      8. MWI Using SIP Notification Messages
      9. MWI SIP for Ephone-dns
      10. Transcoding
      11. Connecting and Initiating Cisco Unity Express Module
      12. Software Installation
      13. Software Versions and Licenses
      14. Configure SIP Triggers for Default Applications: Voice Mail
      15. Configure MWI Outcall Directory Numbers
      16. Configure MWI Using SIP Notify
      17. Summary
      18. Review Questions
    21. Chapter 11. Configuring Cisco Unity Express User Accounts and Features
      1. System Settings
        1. Authentication Rules
        2. Subscribers
        3. User Import
        4. Mailboxes
        5. Mailbox Defaults
        6. Adding Mailboxes
        7. Distribution Lists
        8. Schedules and Holidays
        9. Web Inbox
        10. Message Notification
        11. Privilege Levels
        12. Cisco Unity Express VoiceView Express
        13. Integrated Messaging
      2. Summary
      3. Review Questions
    22. Chapter 12. Configuring Call Routing with Cisco Unity Express Auto-Attendant
      1. Cisco Unity Express Auto-Attendant Overview
      2. Cisco Unity Express Auto-Attendant Operation Example
      3. Cisco Unity Express Auto-Attendant Features
      4. Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison
      5. Cisco Unity Express Auto-Attendant Configuration Checklist
      6. Prompts
      7. Administration via Telephone
      8. Default System Scripts
      9. Call Flow
      10. Application Ports
      11. Editor Express
      12. Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts
      13. Scripts
      14. Summary
      15. Review Questions
    23. Chapter 13. Troubleshooting Cisco Unity Express
      1. Call Processing to Messaging System Call Flow
      2. CUCM Express
      3. Cisco Unity Express Troubleshooting
      4. Logging
      5. Cisco Unity Trace Tool
      6. Using trace Commands via CLI
      7. GUI Macro Feature
      8. SIP Troubleshooting
      9. SIP Call Flow
      10. Troubleshooting SIP Issues
      11. Troubleshooting MWI Issues
      12. Troubleshooting Mailbox Issues
      13. Interpreting TUI Sessions
      14. Summary
      15. Review Questions
    24. Chapter 14. Designing and Deploying Cisco Unified IM and Presence
      1. CUCM Presence Introduction
      2. CUCM Presence
      3. Indicators for Speed-Dial Presence
      4. CUCM Call Presence
      5. CUCM Subscribe CSS
      6. CUCM Presence Groups
      7. Cisco Unified Communications IM&P Introduction
      8. Microsoft Integration
      9. OVA Template for Cisco Unified Communications IM&P
      10. Cisco Unified Communications IM&P Cluster
      11. CUCM Deployment Options
      12. Service Discovery
      13. Quality of Service
      14. Cisco Jabber Port Usage
      15. Enterprise Instant Messaging
      16. Multicluster Deployment
      17. Federated Deployment
      18. Microsoft Skype for Business Federation
      19. Mapping of Presence Status
      20. Federation Preparation
      21. Summary
      22. Review Questions
    25. Chapter 15. Describing Cisco Unified Communications IM and Presence Components and Communication Flows
      1. Cisco Unified Communications IM&P Architecture
      2. Cisco Unified Communications IM&P Cluster
      3. Cisco Jabber Login Flow
      4. Remote Access for Cisco Jabber Without VPN
      5. Cisco Jabber Information Flow in Deskphone Mode
      6. Cisco Jabber Information Flow in Softphone Mode
      7. Cisco Jabber in Phone-Only Mode
      8. Cisco Jabber and Voice Mail
      9. Cisco Jabber and Conferencing
      10. Integration with LDAP for Cisco Jabber
      11. Cisco Unified Communications IM&P, Active Directory, and Microsoft Exchange
      12. Summary
      13. Review Questions
    26. Chapter 16. Integrating Cisco Unified Communications IM and Presence
      1. Set Up CUCM for Presence
      2. Checklist for CUCM Setup
      3. Cisco Jabber UC Services
      4. Implementing Cisco Unified Communications IM&P
      5. Checklist for Cisco Unified Communications IM&P Setup
      6. Cisco Unified Communications IM&P Services
      7. Cisco Jabber Service Discovery
      8. Service Discovery: Domain
      9. Service Discovery: Operating Mode
      10. Cisco UDS SRV Record
      11. SRV Records
      12. DNS SRV Record Priorities and Weights
      13. Troubleshoot DNS SRV Entries
      14. Methods of Installation
      15. Create a Custom Installer with Microsoft Orca
      16. Summary
      17. Review Questions
    27. Chapter 17. Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
      1. Configure Cisco Jabber in Softphone Mode
      2. Legacy Client Settings
      3. Cisco Jabber UC Services
      4. Visual Voice-Mail Interface for Cisco Jabber
      5. Cisco Jabber in Softphone Mode
        1. Cisco Jabber Account Options
      6. Connection Status
      7. LDAP Profile Test
      8. Upload Jabber-Config File to TFTP Server
      9. Voice-Mail Profile Test
      10. Configure Cisco Jabber in Deskphone Mode
      11. Cisco Jabber in Deskphone Mode
      12. Cisco Jabber in Phone-Only Mode
      13. Summary
      14. Review Questions
    28. Chapter 18. Configuring Cisco Jabber Mobile and Integrating Directory Servers
      1. Cisco Jabber Framework Alignment
      2. Configuration URL
      3. Legacy Client Settings
      4. Video Features
      5. Dial-via-Office Reverse Calling
      6. Low-Bandwidth Mode
      7. URL Handlers
      8. Secure Cisco Jabber on Mobile
      9. Add Cisco Jabber in CUCM
      10. Cisco Jabber User Configuration XML File
      11. Cisco Jabber Configuration Sources
      12. Cisco Jabber Contact Sources
      13. Contact Lookup
        1. Cisco UDS Directory Access
      14. Photo Support
      15. Summary
      16. Review Questions
    29. Chapter 19. Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
      1. System Dashboard
      2. Cisco Unified IM&P Reporting
      3. Presence Viewer
      4. System Troubleshooter
      5. Cisco Jabber Connection Status
      6. Troubleshoot Common Cisco Jabber Issues
      7. Cisco Unified IP Phone Cannot Be Selected
      8. In Softphone Mode, Telephony Is Not Possible
      9. Users Are Not Shown as on the Phone During an Active Call
      10. End User Cannot Log In to Cisco Jabber
      11. Search for Contacts Returns No Results
      12. End User Cannot Control the Cisco Unified IP Phone 9971
      13. Trace Filter Settings
      14. Troubleshoot SIP Integration
      15. Summary
      16. Review Questions
    30. Chapter 20. Deploying Cisco Collaboration Systems Applications with Cisco Prime™ Collaboration
      1. Cisco Prime™ Collaboration Overview
        1. Provisioning
        2. Assurance
        3. Analytics
      2. Complete Lifecycle Management
      3. Cisco Prime™ Collaboration Standard and Advanced
      4. Automated System Provisioning
      5. Domains, Service Areas, and Subscriber Types
        1. Domains
        2. Service Area
        3. Subscriber Types
      6. Administration Levels
      7. LDAP Import
      8. Subscriber Roles
      9. Deployment Aspects in Cisco Prime™ Collaboration
      10. Day 1 Services Infrastructure
      11. Day 2 Services
      12. Single Provisioning Interface
      13. Cisco Prime™ Collaboration Dashboard
      14. Cisco Prime Telephone Self-Care
      15. Summary
      16. Review Questions
    31. Chapter 21. Describing Video Infrastructure
      1. Cisco Collaboration Infrastructure
      2. Architectural Evolution
      3. Combined Model and Methods
      4. High-Level Function of Collaboration Infrastructure
      5. Dual Approach
      6. Cisco TelePresence VCS Characteristics
      7. Cisco VCS Cluster Size
      8. Call Control Terminology
      9. Connecting CUCM and VCS Clusters
      10. Dial Plans
      11. Conferencing
      12. Multiparty Conferencing
      13. Cisco TelePresence Conductor
      14. Cisco Jabber Video for TelePresence (Movi)
      15. DNS SRV Records
      16. Automated Provisioning with Cisco VCS and TMS
      17. Portfolio Simplification
      18. Summary
      19. Review Questions
    32. Chapter 22. Describing Cisco TMS
      1. Cisco TMS Introduction
      2. Business Needs for Cisco TMS
      3. Cisco TMS Platform Overview
      4. Cisco TMS Overview
      5. Endpoint and Infrastructure Support
      6. Cisco TMS Scale and Management
      7. Cisco TMS Conference Call Routing
      8. Cisco TMS Conference Port Reservation
      9. Call Launch Options
      10. Calendaring Options
      11. Cisco TelePresence Conductor Support
      12. Recommended Cisco TMS Scheduling Deployment Mode
      13. Adding Cisco VCS Endpoints to Cisco Unified Communications Manager
      14. Integration of Cisco TMSXE with Microsoft Exchange
      15. Cisco TMS Provisioning Extension
      16. Summary
      17. Review Questions
    33. Appendix A. Answers
      1. Chapter 1
      2. Chapter 2
      3. Chapter 3
      4. Chapter 4
      5. Chapter 5
      6. Chapter 6
      7. Chapter 7
      8. Chapter 8
      9. Chapter 9
      10. Chapter 10
      11. Chapter 11
      12. Chapter 12
      13. Chapter 13
      14. Chapter 14
      15. Chapter 15
      16. Chapter 16
      17. Chapter 17
      18. Chapter 18
      19. Chapter 19
      20. Chapter 20
      21. Chapter 21
      22. Chapter 22
    34. Glossary
    35. Index
    36. Code Snippets