August 2011
Intermediate to advanced
496 pages
12h 47m
English
book
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide: (CCNP Voice CIPT1 642-447), Second Edition
by Joshua Samuel Finke
Content preview from Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide: (CCNP Voice CIPT1 642-447), Second EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 12. Call Coverage
Upon completing this chapter, you will be able to describe and configure call-coverage components in Cisco Unified Communications Manager (CUCM) and be able to meet the following objectives:
• Identify call-coverage options in CUCM
• Describe call forwarding, shared lines, and call pickup
• Describe call-hunting implementation in CUCM
• Describe call-hunting options and line-group distribution algorithms
• Describe the process of call hunting
• Implement call hunting in CUCM
Many businesses have sales or service departments that handle inbound calls from customers. These businesses typically need several phone lines and a way to make the lines work together in a cohesive manner. If a representative is busy or not available, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.