Chapter 12. Call Coverage

Upon completing this chapter, you will be able to describe and configure call-coverage components in Cisco Unified Communications Manager (CUCM) and be able to meet the following objectives:

• Identify call-coverage options in CUCM

• Describe call forwarding, shared lines, and call pickup

• Describe call-hunting implementation in CUCM

• Describe call-hunting options and line-group distribution algorithms

• Describe the process of call hunting

• Implement call hunting in CUCM

Many businesses have sales or service departments that handle inbound calls from customers. These businesses typically need several phone lines and a way to make the lines work together in a cohesive manner. If a representative is busy or not available, ...

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