“What do I do next?” we often hear. “My company is in a world of hurt, and it really needs to get better. Lean principles make a lot of sense. But what do I do with principles? How do I implement them—right now—in my company?”
This reminds us of Alice as she wandered through Wonderland:1
‘Would you tell me, please, which way I ought to go from here?’
‘That depends a good deal on where you want to get to,’ said the Cat.
‘I don’t much care where—’ said Alice.
‘Then it doesn’t matter which way you go,’ said the Cat.
—so long as I get somewhere’ Alice added as an explanation.
‘Oh, you’re sure to do that,’ said the Cat, ‘if you only walk long enough.’
In Chapter 7 we recommend that you start a lean initiative ...