Chapter 12

BASICS Model Assessment: Workflow Analysis—Following the Operator (Staff)

Now that we have completed our process-flow analysis (PFA), we move on to the workflow analysis (WFA), which is the second step in our analysis process (Figure 12.1). Now we switch from being the product to being the person(s) doing the work.

Figure 12.1 The three analysis tools of Lean. (Source: BIG Archives.)

WFA Steps

1. Video.

2. Analyze the operator steps.

3. Follow the (ERSC) process (sometimes referred to as the Omits process because we omit steps or update the “to be” or future state estimated times).

4. Reorder the steps.

5. Determine the total labor ...

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