Implementing Order to Cash Process in SAP

Book description

Implement critical business processes with mySAP Business Suite to integrate key functions that add value to every facet of your organization

Key Features

  • Learn master data concepts and UI technologies in SAP systems
  • Explore key functions of different sales processes, order fulfillment options, transportation planning, logistics execution processes, and customer invoicing
  • Configure the Order to Cash process in SAP systems and apply it to your business needs

Book Description

Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC).

You'll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC.

By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process.

What you will learn

  • Discover master data in different SAP environments
  • Find out how different sales processes, such as quotations, contracts, and order management, work in SAP CRM
  • Become well-versed with the steps involved in order fulfillment, such as basic and advanced ATP checks in SAP APO
  • Get up and running with transportation requirement and planning and freight settlement with SAP TMS
  • Explore warehouse management with SAP LES to ensure high transparency and predictability of processes
  • Understand how to process customer invoicing with SAP ECC

Who this book is for

This book is for SAP consultants, SME managers, solution architects, and key users of SAP with knowledge of end-to-end business processes. Customers operating SAP CRM, SAP TMS, and SAP APO as part of daily operations will also benefit from this book by understanding the key capabilities and integration touchpoints. Working knowledge of SAP ECC, SAP CRM, SAP APO, SAP TMS, and SAP LES is necessary to get started with this book.

Table of contents

  1. Implementing Order to Cash Process in SAP
  2. Contributors
  3. About the author
  4. About the reviewer
  5. Preface
    1. Who this book is for
    2. What this book covers
    3. To get the most out of this book
    4. Download the color images
    5. Conventions used
    6. Get in touch
    7. Reviews
  6. Chapter 1: Introduction to the Order to Cash Cycle
    1. Understanding order to cash with CRM, APO, TMS, and LES
      1. Understanding sales
      2. Understanding order fulfillment
      3. Understanding transportation planning and shipment creation
      4. Understanding shipping
      5. Understanding customer billing
      6. Understanding the order to cash process flow
    2. Getting to know UI technologies
      1. Understanding the SAP CRM WebClient UI
      2. Understanding the NetWeaver Business Client
      3. Understanding the Fiori UI architecture
    3. Summary
    4. Further reading
  7. Chapter 2: Master Data in SAP CRM
    1. ECC master data – client of record
    2. CRM master data elements and their concepts
      1. Organization management overview
      2. Division usage in SAP CRM
      3. Organization data setup
      4. Org determination in a sales transaction
    3. Business partner master data
      1. Business partner concepts
      2. Business partner functions
      3. Role Employee for HR Integration in CRM
      4. Duplicate checks for the Accounts and Contacts
      5. Pre-requisite steps to replicate customers from ECC to CRM
      6. Customer master data replication
    4. Product master data
      1. Attributes and set types
      2. Categories and hierarchy
      3. Relationships
      4. Product functions
      5. Products download
    5. Pricing overview
      1. Pricing procedure determination
      2. Downloading the pricing procedure and condition types
      3. The concept of pricing routines in SAP CRM using IPC
    6. Vendors
      1. Downloading vendors
    7. Plant settings
    8. Summary
    9. Further reading
  8. Chapter 3: Master Data in SAP APO
    1. Introduction to master data in SAP APO
    2. Location master data concepts in SAP APO
    3. Product master data in SAP APO
    4. Resource master data
    5. Transferring master data from SAP ECC to SAP APO
      1. Creating an integration model
      2. Activating the integration model
      3. Background jobs
    6. Summary
    7. Further reading
  9. Chapter 4: Master Data in SAP TMS
    1. TMS master data elements and its concept
    2. Organizational structure overview
    3. Maintaining organization structure in TMS
    4. Business partners
      1. Business partner concepts
      2. Business partner functions
      3. Products
    5. Transportation network
      1. Locations
      2. Transportation zones
      3. Transportation lanes
      4. Transshipment locations
    6. Resources
    7. Summary
    8. Further reading
  10. Chapter 5: Master Data in SAP LES
    1. Warehouse master data in LES
    2. Warehouse structure
    3. Storage type
    4. Storage sections
    5. Storage bin
      1. Defining storage bin types
    6. Quants
    7. Concept of lean and full warehouse management
    8. Data in material master WM views
    9. Summary
    10. Further reading
  11. Chapter 6: Basic Functions in Sales Document
    1. Overview of the order to cash cycle
    2. Business transactions in SAP CRM
      1. The design and structure of business transactions
      2. Transaction types, their elements, and their functions
    3. Summary
    4. Further reading
  12. Chapter 7: Sales Document Processing in SAP CRM
    1. Sales contracts
      1. Sales contract functions
      2. Configuring sales contracts
    2. Quotation
      1. Configuring quotations
    3. Sales orders
      1. Configuring sales orders
    4. Data exchange for sales transactions from CRM to ERP systems
      1. Standard data exchange scenario
      2. Interdependent change scenario
      3. Summary
    5. Further reading
  13. Chapter 8: Order Fulfillment with SAP APO
    1. Availability check overview
    2. SAP CRM order integration with global ATP
      1. Availability check using APO
      2. Availability check using ECC
      3. ATP configuration in SAP CRM with an ATP check in SAP APO
      4. Additional information around CRM order integration with ATP
    3. General settings to activate an ATP check in SAP APO
      1. Maintaining global settings for an availability check
      2. Maintaining the category
      3. Business events
      4. Check mode
      5. Check instructions
    4. GATP basic methods
      1. Product availability check
      2. Production allocation
      3. Checking against a forecast
    5. GATP advanced methods
      1. A combination of the basic methods
      2. Rule-based availability check
      3. Multi-item single delivery
      4. Capable-to-Promise
      5. MATP
    6. Transportation and scheduling with GATP
      1. Step 1 – defining a condition table for scheduling
      2. Step 2 – maintaining access for scheduling
      3. Step 3 – maintaining control for scheduling
      4. Step 4 – condition record maintenance
    7. Backorder processing
      1. Maintaining the filter type
      2. Defining the sort profile
      3. Running BOP
    8. Summary
    9. Further reading
  14. Chapter 9: Transportation Requirements in SAP TMS
    1. Transportation management
      1. Transportation management functional overview
      2. Technology/architecture overview
    2. Transportation requirements and sales order processing
      1. SAP TMS documents integration with SAP ERP
    3. Summary
    4. Further reading
  15. Chapter 10: Transportation Planning and Freight Order Management in SAP TMS
    1. Transportation planning
      1. Freight unit
      2. Freight unit building rule
      3. Profiles
      4. Interactive planning with the transportation cockpit
      5. Automatic planning
    2. Freight order management
    3. Carrier selection and tendering
      1. Tendering
    4. Summary
    5. Further reading
  16. Chapter 11: Logistics Execution in SAP LES
    1. Freight order integration with shipment and shipment processing
      1. Message flow between freight orders in SAP TM and shipment documents in the SAP ERP system
      2. Integrating text types between freight orders and shipment documents
      3. Shipment statuses
    2. Picking
    3. Packing
    4. Post goods issue
      1. Transportation charge management
    5. Freight settlement and carrier invoicing processing
      1. Cost distribution
      2. Freight settlement document
      3. Carrier invoicing
    6. Summary
    7. Further reading
  17. Chapter 12: Customer Billing
    1. Billing process
    2. Billing document type processing
      1. Customer billing
      2. Credit memo
      3. Debit memo
      4. Pro forma invoice
      5. Intercompany billing
      6. Cancellation invoice
    3. Methods of billing
      1. Individual billing
      2. Collective billing
      3. Invoice split
    4. Billing document type configuration
    5. Summary
    6. Further reading
  18. Chapter 13: Analytics
    1. Analytics overview
    2. CRM analytics
      1. Sales analytics
      2. Customer analytics
      3. Product analytics
      4. Interaction center analytics
      5. Report assignment function
      6. Interactive reporting
    3. TMS analytics
    4. Analytics powered by HANA
    5. Summary
    6. Further reading
    7. Why subscribe?
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Product information

  • Title: Implementing Order to Cash Process in SAP
  • Author(s): Chandrakant Agarwal
  • Release date: May 2021
  • Publisher(s): Packt Publishing
  • ISBN: 9781801076104