13.1 Reliability, availability, and serviceability13.1.1 IBM SAN Volume Controller nodes13.1.2 Power13.2 Shutting down an IBM SAN Volume Controller cluster13.3 Removing or adding a node to or from the system13.4 Configuration backup13.4.1 Backing up by using the CLI13.4.2 Saving the backup by using the GUI13.5 Software update13.5.1 Precautions before the update13.5.2 IBM Spectrum Virtualize upgrade test utility13.5.3 Updating IBM Spectrum Virtualize V8.413.5.4 Updating IBM Spectrum Virtualize with a hot spare node13.5.5 Updating the IBM SAN Volume Controller system manually13.6 Health checker feature13.7 Troubleshooting and fix procedures13.7.1 Managing event log13.7.2 Running a fix procedure13.7.3 Resolving alerts in a timely manner13.7.4 Event log details13.8 Monitoring13.8.1 Call Home function and email notification13.8.2 Disabling and enabling notifications13.8.3 Remote Support Assistance13.8.4 SNMP configuration13.8.5 Syslog notifications13.9 Audit log13.10 Collecting support information by using the GUI, CLI, and USB13.10.1 Collecting information by using the GUI13.10.2 Collecting logs by using the CLI13.10.3 Collecting logs by using USB13.10.4 Uploading files to the Support Center13.11 Service Assistant Tool13.12 IBM Storage Insights Monitoring13.12.1 Capacity Monitoring13.12.2 Performance monitoring13.12.3 Logging Support Tickets by using IBM Storage Insights13.12.4 Managing support tickets by using IBM Storage Insights and uploading logs