5Help Them Do What They Can’t


It’s a funny thing, the more I practice the luckier I get.

Arnold Palmer


In Chapter 4 we examined strategies for tapping into personal values and emotions and, consequently, influencing vital behaviors. It’s now time to examine source 2, personal ability. We, flighty human beings that we are, often forget this important source of influence, and corporate leaders are no exception For instance, managers frequently send employees to an intensive day of leadership training that inundates them with theories, models, and case studies—but the employees don’t actually practice any of the skills being taught. ...

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