Intelligent Automation in Digital Transformation Strategy: Building IA Programs in the Agentic AI Era
by Jonathan Hardy
Prologue
Given the pace of technology today, the necessity for businesses to embrace Digital Transformation has transcended mere advantage and become a survival imperative. This transformation is a holistic reimagining of business processes, customer interactions, and the essence of corporate strategy through digital innovation.
RPA is a transformative technology that automates rule-based and repetitive tasks by mimicking human interactions with digital systems. Its evolution from simple task automation to sophisticated, Intelligent Automation incorporating Artificial Intelligence and Machine Learning reflects a significant leap in how businesses optimize operations, enhance efficiency, and innovate service delivery.
This historical overview will ...
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