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intElligEnt CitiEs
Strategy-Making and Governance
Abstract
Cities across the world are in the midst of a conglomeration
of challenges such as the rapid increase in population, drastic
decline in city budgets, and inability to strike a balance between
the supply and demand of resources that are required to sus-
tain them. Present-day cities need to take some drastic steps
to meet these ever-increasing demands of their citizens and
also improve the quality of services that are being provided
to them. Information technology (IT) can act as a catalyst of
this change by fueling the automation of various city systems
and processes, which would in turn equip cities to deliver more
with limited resources and budgets. ere are various phases
in t