Our application is now capable of providing the basic management of the database entities. We can add, edit, and delete agents and departments, and our database is populated with a list of calls. Let us move on further and allow Aurelius to provide us with some useful information from the database.
Listings
In both Departments and Agents tabs, there is a grid at the bottom of the forms with information about the calls. You can find the code we use in this chapter in the Call Centre – Listings folder.
Departments
The grid shows data filtered by the Department or the Agent. In order to do this, you ...
