August 2011
Intermediate to advanced
58 pages
52m
English
Content preview from IT Asset Management: A Pocket Survival GuideBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 3: KEEPING IT FRESH
What are the challenges?
• How do I find the best place to start?
• How do I keep my customers on my side? How do I manage changes, such as additions and removals?
When it comes to interacting with end-users, remember that they often need little excuse to blame the tools that they have been given to carry out their role, and their perception of having out-of-date or underpowered equipment is sometimes enough alone to increase the volume of calls to your support desk. Whilst there may be situations where using old equipment to carry out a specific task within your infrastructure is appropriate, when it comes to your users, their own perceptions are most definitely their reality.
With this in mind, take a detailed ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.