O'Reilly logo

IT Automation: The Quest for Lights Out by Howie Lyke

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Appendix C. Sample IT Operations Internal Service Level Agreement

SAMPLE

CUSTOMER SERVICE SUPPORT

PRODUCTION SUPPORT

PROCESS IMPROVEMENTS

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required