ITIL4 Digital and IT Strategy: Reference and Study Guide

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6.4 Approaches to social responsibility and sustainability

The concept of a sustainable organization evolved from a focus on

environmental matters to a wider understanding of sustainability. It is a

key feature in the vision and strategy of many organizations, and is

increasingly important within the context of VUCA business environments.

The social aspect of sustainability includes employee fulfilment, which is

based on the concept of employee wellbeing and continuing development.

It has now expanded to include the employee’s need for purpose.

6.4.1 Triple bottom line

Organizations are moving from a focus on profitability to the triple bot