Joy Works

Index

• Page number followed by f indicate figure

• A
• ABCs: Allyship, belonging, and culture, 5, 6
• Acknowledgment, 24

• Alive at Work and Exceptional: Build Your Personal Highlight Reel and Unlock Your Potential (Cable), 39
• “Apex moments,” 53, 54f

• Appreciation, 44, 47, 47f
• Apprenticeship, encouraging, 74
• Ariely, Dan, 35–36
• Ashby, Crystal, 76, 103–105, 107–108, 111, 112, 113
• Atlantic, 66
• Auden's, W. H., 55
• Autonomous work, praise of, 44–45

• B
• B‐Corps, certified, growth rates of, 13
• Behavior, Effect, Shared, Takeaways feedback model, 48
• Belonging, 33–35, 107–108
• Best Buy, 40–42, 71, 85, 102

• “BEST” feedback model, 48

• Brooks, Arthur, 65–66

• C
• Cable, Dan, 28, 39–40, 54–60, 85–87, 93
• Case study
  • How Best Buy doubled down on “human magic,” 42
  • How two companies think about purpose, 60
  • Measuring joy as a business metric, 86–87
• Change
  • accepting as constant, 133
  • middle managers and, 17–18
  • staying open to, 95–96
• Change management, 14
• Chatham House Rule, 109
• CISCO, 66, 92
  • Check‐In, 79
  • “A Day for Me,” 79–80

• “The Clocklike Regularity of Major life Changes” (Atlantic), 66

• Connection, 35–37, 93–95

• “Corporate purpose,” 56

• Corporate sustainability, 103
• Corporations
  • racism in, 106
  • rethinking purpose statement, 55–56
• COVID‐19 pandemic
  • CISCO leadership in, 79–80
  • culture of “real talk” during, 68
  • “fits and spurts” of, 96
  • joy at work before and after, 98–100
  • joy at work during, 23
  • leaders during, 78
  • mental health and, 76
  • physical safety and, 76