Book description
The skills you need to get through to anyone–when a job, a sale, a deal, or a relationship hangs in the balance.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Contents
- Foreword
- Acknowledgments
- SECTION I The Secret to Reaching Anyone
-
SECTION II The Nine Core Rules for Getting Through to Anyone
- 3 Move Yourself From “Oh F#@& To Ok”
- 4 REWIRE YOURSELF TO LISTEN
- 5 MAKE THE OTHER PERSON FEEL “FELT”
- 6 BE MORE INTERESTED THAN INTERESTING
- 7 MAKE PEOPLE FEEL VALUABLE
- 8 HELP PEOPLE TO EXHALE EMOTIONALLY AND MENTALLY
- 9 CHECK YOUR DISSONANCE AT THE DOOR
- 10 WHEN ALL SEEMS LOST—BARE YOUR NECK
- 11 STEER CLEAR OF TOXIC PEOPLE
-
SECTION III 12 Quick and Easy Ways to Achieve Buy-In and Get Through
- 12 THE IMPOSSIBILITY QUESTION
- 13 THE MAGIC PARADOX
- 14 THE EMPATHY JOLT
- 15 THE REVERSE PLAY, EMPATHY JOLT #2
- 16 ”DO YOU REALLY BELIEVE THAT?”
- 17 THE POWER OF “HMMM . . .”
- 18 THE STIPULATION GAMBIT
- 19 FROM TRANSACTION TO TRANSFORMATION
- 20 SIDE BY SIDE
- 21 FILL IN THE BLANKS
- 22 TAKE IT ALL THE WAY TO “NO”
- 23 THE POWER THANK YOU AND POWER APOLOGY
- SECTION IV PUTTING IT ALL TOGETHER: FAST FIXES FOR SEVEN CHALLENGING SITUATIONS
- Afterword
- Index
- About the Author
- Keynotes/Workshops
Product information
- Title: Just Listen
- Author(s):
- Release date: September 2009
- Publisher(s): AMACOM
- ISBN: 9780814414040
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