April 2015
Intermediate to advanced
448 pages
8h 47m
English
book
Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition
by David Parmenter
Content preview from Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition
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Chapter 15Resources for the Chief Measurement Officer
This chapter is for those talented in-house staff members who have been asked to run the KPI project. One day your project may well be a leading case study. What a legacy to your organization and the other organizations that you inspire.
I am hopeful that you are carrying the title chief measurement officer (CMO). The importance of this has been discussed in Chapter 2 where I point out that it is a myth that a KPI project can be run by a consultant. In Chapter 7 I talk about the foundations stones and in Appendix B I set out a draft job description for the role.
The CMO Needs a Cluster of Mentors
As CMO you will need a mentor, or, as Jack Welch1 advised, a cluster of mentors. I suggest the following:
- Find a consultant who has credibility within the organization, as they have helped previously in a successful project. Pay for their wisdom and have a series of two- to four-hour sessions with them.
- Find an external facilitator who is experienced in performance measurement and hopefully is aware of this “winning KPIs” methodology. Many of your sessions can be held ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.