Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition

Chapter 15Resources for the Chief Measurement Officer

Overview

This chapter covers the resources I have provided to help the KPI project team and in particular the team leader who hopefully will become the chief measurement officer (CMO) for their organization. This chapter also gives instructions on how to access, free of charge, a PDF of the suggested worksheets and checklists to be used by the KPI project team.

This chapter is for those talented in-house staff members who have been asked to run the KPI project. One day your project may well be a leading case study. What a legacy to your organization and the other organizations that you inspire.

I am hopeful that you are carrying the title chief measurement officer (CMO). The importance of this has been discussed in Chapter 2 where I point out that it is a myth that a KPI project can be run by a consultant. In Chapter 7 I talk about the foundations stones and in Appendix B I set out a draft job description for the role.

The CMO Needs a Cluster of Mentors

As CMO you will need a mentor, or, as Jack Welch¹ advised, a cluster of mentors. I suggest the following:

• Find a consultant who has credibility within the organization, as they have helped previously in a successful project. Pay for their wisdom and have a series of two- to four-hour sessions with them.
• Find an external facilitator who is experienced in performance measurement and hopefully is aware of this “winning KPIs” methodology. Many of your sessions can be held ...