October 2015
Intermediate to advanced
160 pages
2h 18m
English
acceptance, 45
Ackoff, Russell, 95
Agazarian, Yvonne, 63, 67, 68, 72
agreement/disagreement
arguing, 107
See also common ground
conflict/dissent
anxiety
benefits of, 39
as blocked excitement, 123
deciding to contain, 39–41
denying versus accepting,34
influencing expectations
(Four Rooms of Change), 36–38
overview, 33
as price for change, 38
reducing, 98
reflecting on, 54–55
staying with, 110
summary, 47
See also tension
“Anyone else?” question, 68–70
Asch, Solomon, 93
assumptions, 2–3
authority/authorization, 9, 20, 50
behavior dysfunctional, 8
examining your own, 93
influence of structure on, 111–112
modeling, ...
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