Lead More, Control Less

Index

acceptance, 45

Ackoff, Russell, 95

Agazarian, Yvonne, 63, 67, 68, 72

agreement/disagreement

arguing, 107

disagreements, 71–72, 110

unspoken agreements, 115, 124

See also common ground

conflict/dissent

alliances, 62–63, 67

anxiety

benefits of, 39

as blocked excitement, 123

deciding to contain, 39–41

denying versus accepting,34

influencing expectations

(Four Rooms of Change), 36–38

managing, 34–35, 41–46

in meetings, 35–36, 66–67, 78

overview, 33

as price for change, 38

reducing, 98

reflecting on, 54–55

staying with, 110

summary, 47

See also tension

“Anyone else?” question, 68–70

Asch, Solomon, 93

assumptions, 2–3

authority/authorization, 9, 20, 50

behavior dysfunctional, 8

examining your own, 93

influence of structure on, 111–112

modeling, ...