Leading at The Edge, 2nd Edition

Index

ABCDE model (Seligman), 49–50

action, symbolic, 39–40

activity, vs. results, 23

adversity, and opportunity, 57, 59

aikido, conflict resolution principles, 222–225

airline, customer service issues, 41

Alfa Foxtrot 586, 135

Alive, 56–57

Allied Signal, 29

American General Life Insurance, 35

American International Group (AIG), 35–36

American POWs in North Vietnam, 85

Amundsen, Roald, 4, 190

historians’ view, 191

leadership practices, 194

amygdala, 179

anger, 111–119

releasing in small doses, 116

Antarctica, xvii

exploration race, 190–191

terrain, 3

anxiety, 20, 31

conflict and, 110

outlets for, 73–74

apologies, Shackleton’s willingness to offer, 101–102

appearances, 23

Arbuzov, Alexandr Alexeevich, 138

arrogance, 181

assessment taxonomy, for ...