Defining Servant Leadership for the 21st CenturyOrigins of Servant LeadershipCharacteristics of Servant LeadershipWhy Servant Leaders Are So Important to the Lean EnterpriseBecoming a Lean Servant LeaderRespecting Others on the Road to Continuous ImprovementGiving Context to Respecting OthersThinking with a Kaizen MindAcknowledging Your Responsibility to Develop OthersLearning to Serve While Developing OthersKaizen and the PDCA CycleThe Evolution of PDCA and TBPLearning to Serve through TBPCase Study: The Eight Steps of TBP in ActionStep 1: Clarify the Problem (Plan)Step 2: Break Down the Problem (Plan)Step 3: Set Targets (Plan)Step 4: Perform Root Cause Analysis (Plan)Step 5: Develop Countermeasures (Plan)Step 6: See Countermeasures Through (Do)Step 7: Monitor Both Results and the Process (Check)Step 8: Standardize Successful Processes (Act)Using OJD to Develop OthersStep 1: Pick a Problem with Your Team (Plan)Step 2: Appropriately Divide the Work Among Accountable Team Members, Making the Direction Compelling (Plan)Step 3: Execute within Broad Boundaries, Monitor, and Coach (Do and Check)Step 4: Feedback, Recognition, and Reflection (Act)Conclusion