Civility as a Continuous Improvement Strategy
An environment where people have to think brings with it wisdom, and this wisdom brings with it kaizen [continuous improvement].
—Teruyuki Minoura
As discussed in Chapter 3, the Trident Approach® is an intervention strategy for changing workplace culture via behavior and mindset shifts. The first prong of the trident is civility training. Civility training offers skill-building in positive people treatment as a preventative step that potentially offsets the need for:
• Wasting time and/or resources on people-oriented problems, e.g., including these issues as continuous improvement projects. This is because when individuals practice civility, much of these day-to-day issues resolve themselves. ...
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