May 2017
Intermediate to advanced
264 pages
6h 28m
English
Rules are mostly made to be broken and are too often for the lazy to hide behind. GENERAL DOUGLAS MACARTHUR
A good model is essential to the success of any change programme. However, models – including my own suggested six steps – carry an inherent risk. Precisely because they are necessary for success, it is tempting to believe that they are sufficient for it. They are not. Following a model unquestioningly is potentially catastrophic. When that happens, the model ceases to be a tool in the service of change and becomes instead its driver.
The problem is that a model, or any description of a process, can only imperfectly capture the nuances and complexities of a technology implementation. As Alfred Korzybski ...
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