Listening Skills Training

Index

A

adult learning principles, 19–21

agenda samples

for full-day sessions, 63–69

for half-day sessions, 53–59

for individual sessions, 45–46

for multi-day sessions, 74–78

for small group sessions, 48

andragogy, 19

assessment methods

existing data, 12

focus groups, 13, 15–17

interviews, 13

observation, 13

surveys, 13

assessment tips

focus on training competencies, 14

gathering useful data, 13–14

involvement of learners, 14

jargon free presentation, 14

variance of data collection methods, 14

B

Bad Listener module

description, 4, 99, 111, 147

full-day session usage, 65, 66, 67

half-day session usage, 56–57

multi-day session usage, 75, 76 ...