1.1. Introduction1.2. Avoid Going to Your Technician or Consultant in a Panic1.3. Being Prepared1.4. Crisis Situations1.5. Bombs and Crashes1.6. The System (OS 9.x and Earlier)1.7. Mac OS X1.8. Mac OS X Passwords1.9. Mac OS X Multiple Users1.10. Printers1.11. Connecting Old Devices to New Macs1.12. SCSI, FireWire, and USB1.13. Monitors/Displays1.14. Memory1.15. Viruses1.16. Powerbooks and iBooks1.17. Communications, Internet, and AirPort1.18. File Sharing1.19. Other Questions