Make Your People Before You Make Your Products: Using Talent Management to Achieve Competitive Advantage in Global Organizations

Chapter 11 Managing talent in an age of transparency

Executive summary

• Good management is good talent management.
• Employees expect their managers to be open and transparent with them. This will affect motivation, engagement and retention.
• A sunao mind means to see things as they really are and to make decisions without any bias or prejudice.
• Managers should be open to listen to the opinions of others as well as using their own experience and judgement.
• Management teams need to be open in encouraging their staff to try new things and to speak their mind.
• Everyone develops in a different way and it will be important for a manager to have an open mind as to the right intervention which will best support their team member.
• When recruiting for a new member of staff the manager should be open-minded as to the best person for the role and avoid the temptation to select someone who is similar to themselves.
• To recognize that people from different cultures will respond differently and having a sunao mind will be essential for a manager to recognize talent.

Good management is good talent management

There is a greater expectation on the part of employees about where their careers could be taking them and a greater onus on the organization in general and line managers in particular to have transparent, open discussions about this. An additional benefit of such openness will be improved motivation, engagement and retention. As the implementers of talent strategy, therefore, line ...