Book description
Often good employees get promoted to managerial position with unfortunate results. Avoid losing your best employees to this common pitfall by providing your pool of potential managers with basic managerial skills before they are put in a sink or swim position. Manager Skills Training teaches you how to create a training program that allows your candidates to build on their current skill base to become more effective in their dealings with people and activities. This comprehensive workshop-in-a-book covers a variety of topics like, basic leadership skills, performance appraisals, project management, and decision making. As part of ASTD's popular Trainer's Workshop series, Manger Skills Training includes all assessments, PowerPoint Presentations, and training instruments needed to facilitate this training with downloadable materials from ASTD's website.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Contents
- Preface
- Chapter 1 - Introduction: How to use this Book Effectively
- Chapter 2 - Key Concepts of Manager Skills
- Chapter 3 - Assessing your Organization's Needs
- Chapter 4 - Designing the Workshop
- Chapter 5 - Facilitating the Workshop
- Chapter 6 - Evaluating the Workshop
- Chapter 7 - One-Hour Program
- Chapter 8 - Half-Day Program
- Chapter 9 - One-Day Program
- Chapter 10 - Two-Day Program
-
Chapter 11 - Learning Activities
- Using the Website
- Tips for Trainers
- Learning Activity 11-1: Introductions
- Learning Activity 11-2: The Best Manager I Ever Knew…
- Learning Activity 11-3: Interpersonal Skills Practice
- Learning Activity 11-4: Coaching Session Dos and Don'ts
- Learning Activity 11-5: Motivating Employees
- Learning Activity 11-6: Resolving Conflict
- Learning Activity 11-7: Presentation Skills
- Learning Activity 11-8: Effective Meeting Exercise
- Learning Activity 11-9: Customer Service Practice
- Learning Activity 11-10: Business Writing Practice
- Learning Activity 11-11: Q&A Review Session
- Learning Activity 11-12: To Tell the Truth! Review
- Learning Activity 11-13: Time Management Exercise
- Learning Activity 11-14: Project Management Exercise
- Learning Activity 11-15: Decision Charts
- Learning Activity 11-16: Legal Issues
- Learning Activity 11-17: Performance Appraisal Practice
- Learning Activity 11-18: Creating Teams
- Learning Activity 11-19: Problem Solving Activity
- Learning Activity 11-20: Development Plan
-
Chapter 12 - Training Instruments, Assessments, and Tools
- Training Instrument 12-1: The Best Manager I Ever Knew…
- Training Instrument 12-2: Interpersonal Skills
- Training Instrument 12-3: Coaching Skills
- Training Instrument 12-4: Motivating Employees
- Training Instrument 12-5: Resolving Conflict
- Training Instrument 12-6: Presentation Skills
- Training Instrument 12-7: Effective Meetings
- Training Instrument 12-8: Customer Service
- Training Instrument 12-9: Business Writing
- Training Instrument 12-10: Time Management
- Training Instrument 12-11: Project Management Chart
- Training Instrument 12-12: Decision Charts
- Training Instrument 12-13: Legal Issues
- Training Instrument 12-14: Performance Appraisals
- Training Instrument 12-15: Creating Teams
- Training Instrument 12-16: Problem Solving
- Training Instrument 12-17: Development Plan
- Assessment 12-1: Manager Self-Assessment
- Assessment 12-2: Evaluation Form
- Tool 12-1: Coaching Notes
- Tool 12-2: Conflict Management Strategies
- Tool 12-3: Presentation Design Form
- Tool 12-4: Agenda Form
- Tool 12-5: Meeting Planning Form
- Tool 12-6: Minutes Format
- Tool 12-7: Brainstorming
- Tool 12-8: Customer Service Formula
- Tool 12-9: Business Writing Tips
- Tool 12-10: Time Management
- Tool 12-11: Project Management
- Tool 12-12: Decision Grid
- Tool 12-13: Decision Chart
- Tool 12-14: Assessment Chart
- Tool 12-15: Recordkeeping
- Tool 12-16: Performance Management Process
- Tool 12-17: Performance Appraisals
- Tool 12-18: Problem Solving
- Tool 12-19: Knowledge Management
- Tool 12-20: Individual Development Plan
- Appendix - Using the Website
- Resources
- About the Author
- Index
Product information
- Title: Manager Skills Training
- Author(s):
- Release date: August 2008
- Publisher(s): Association for Talent Development
- ISBN: 9781562865160
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