Using the WebsiteTips for TrainersLearning Activity 11-1: IntroductionsLearning Activity 11-2: The Best Manager I Ever Knew…Learning Activity 11-3: Interpersonal Skills PracticeLearning Activity 11-4: Coaching Session Dos and Don'tsLearning Activity 11-5: Motivating EmployeesLearning Activity 11-6: Resolving ConflictLearning Activity 11-7: Presentation SkillsLearning Activity 11-8: Effective Meeting ExerciseLearning Activity 11-9: Customer Service PracticeLearning Activity 11-10: Business Writing PracticeLearning Activity 11-11: Q&A Review SessionLearning Activity 11-12: To Tell the Truth! ReviewLearning Activity 11-13: Time Management ExerciseLearning Activity 11-14: Project Management ExerciseLearning Activity 11-15: Decision ChartsLearning Activity 11-16: Legal IssuesLearning Activity 11-17: Performance Appraisal PracticeLearning Activity 11-18: Creating TeamsLearning Activity 11-19: Problem Solving ActivityLearning Activity 11-20: Development Plan