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Contents
Mentor’s Message: Why Learn to Manage Diversity? ix
Managing Diversity: The Basics 1
What Is Diversity? 3
A preview of human differences and the benefits and challenges of
diversity.
Why build a diverse workforce? 5
The forces behind diversity 5
The challenges of diversity 7
Dispelling Misperceptions About Diversity 11
An overview of four myths regarding diversity and their correspon-
ding truths.
Members of a particular group aren’t all alike 12
Each person has more than one identity 14
A person’s identity can change 15
Prejudice doesn’t always come from majority members 17
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